Return Policy

Incorrect products, damaged shipments, and delayed replacements can slow installation schedules and create unnecessary costs for contractors and distribution partners. We help simplify returns with responsive support, clear communication, and an easy process designed for real-world project demands.

Order from LEDStick and get support before and after delivery.

Easy Returns and Replacement Support

Electrical contractors need quick solutions when shipment issues affect project timelines. Our return process helps customers resolve problems quickly while reducing downtime and confusion.

Return and Claim Guidelines

To help process returns efficiently:

  • Notify us within 14 days of receiving the product.

  • Keep defective fixtures or bulbs until instructed otherwise.

  • Return products in original packaging.

  • Request a Returned Material Authorization by calling 888-927-4533.

  • Inspect all shipments immediately for damage or shortages.

  • Submit one damage claim per shipment.

A restocking fee of up to 30% may apply to returned orders. Customers are responsible for freight charges related to returns unless the shipment error was caused by LEDStick.

Mistaken or Damaged Shipments

If we make an error with your order, we will replace the product and refund applicable shipping costs. For damaged shipments, keep the original packaging materials for possible inspection by the carrier or return processing.

Responsive communication helps contractors manage replacements and claims without unnecessary delays.

Choose LEDStick for Reliable Support

Returns, replacement requests, and shipment claims should not interrupt your projects longer than necessary. We help electrical contractors and distribution partners simplify the process with clear return guidelines, responsive support, and dependable LED products from LMEnergy Solution.

Order from LEDStick for dependable LED products and return support.